The ICS Company

	Enterprise Inputs								Service Outputs
	ACD / PBX IVR CTI WFM QM Reporting Database Host Access Business, Financial, and Organizational Requirements		Technology & Business Component Utilization Studies Business Requirements Analysis Financial Feasibility		Consolidation and Hosting Strategy Financial Impact/Costs Planning and Checklists Vendor Selection		IP Integration & Deployment Migration Roadmap Interoperability Study Hidden Cost and Gap Analysis		Business Impact Analasis Optimization Assessments IP Migration Path Solution Cost Benefit Analysis Consolidation Plans SOA and IMS Architectures