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The ICS Next Generation Blueprint Model highlights five distinct areas crucial for a smooth transition to a converged contact center environment. Leveraging our industry experience and detailed knowledge base, ICS examines an extensive list of elements considered critical for the successful completion of each phase. The resulting knowledge is applied as input for the next phase ensuring a thorough execution of the enterprise plan. |
Development of a documented, enterprise IP strategy provides the framework that each module builds upon.
Consider industry standard service delivery models in your solutions.
Accurately design your complex architectural blueprints with consideration for many network and infrastructure
components commonly overlooked.
Identify the top 50 common IP integration points covering access, transport, and application interoperability.
Flash-cut solutions are unacceptable for large companies. Explore your technology and business options for a
smooth, clean migration path to convergence while making use of existing assets.
Leverage our extensive integration and program management experience to effectively address common issues
while successfully transforming your corporate IP strategy into a working solution.
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